Summary:
Sleep HealthCenters takes pride in providing excellent customer service along with the highest quality of care to all patients. The Patient Care Coordinator (PCC) position is the first contact that most patients have with our company. We are looking for detail-oriented and organized candidates who can juggle a busy environment while providing friendly and helpful care to our patients.
Essential Responsibilities:
- Greet patients and visitors.
- Schedule and reschedule patient appointments (sleep studies, consultations, follow-up visits and the CPAP clinic).
- Gather all necessary demographic and insurance information for new patients and verify information on patients returning for services.
- Answer all incoming calls.
- Work closely and establish good relationships with patients, referring providers and SHC providers and staff.
- Secure appropriate insurance referral authorization for patients when required by the insurance carrier.
- Ensure that all SHC referrals are entered into order entry system the same day as they are received by fax, email, or phone.
- Prepare and submit billing information daily for the clinic.
- Complete sleep study reports and maintain sleep study activity databases (if applicable to position).
- Complete chart preparation for both clinical and laboratory services appointments.
- Must complete consult notes
- Attend monthly trainings as necessary and mandatory PCC meetings throughout the year.
- Perform additional duties or projects identified by PCC Supervisor or Manager.
Qualifications:
- Excellent organizational and interpersonal skills
- Must have superior phone etiquette
- Flexible work schedule depending on clinic needs
- Conflict resolution skills
- Ability to multi-task and adapt to change
- Consummate team player
- Ability to work in high pressured situation
- Strong computer skills required
Current openings available:
-
Medford, MA (Full Time)
- Framingham, MA (Full Time)
Sleep HealthCenters offers a competitive compensation and benefits package.
